HPC User Support Engineer – Support Services (M/F)

As HPC support staff, you provide L1 and L2 support to end-users for accessing and using HPC / Cloud / Data systems and services.

Who we are:

LuxProvide is the national HPC organization organization in charge of implementing supercomputing facilities and providing HPC, HPDA & AI competencies and services. For our recently set up organization and HPC infrastructure, we are seeking for a User Support Engineer to join our Support Services team in charge of guiding and helping users take advantage of Supercomputing, Data and Cloud facilities.

Your role consists in:

• Being the company’s primary point of contact for system usage related issues
• Ensuring support requests are answered in a timely and accurate manner, either by directly solving the issues or escalating them
• Contributing to and maintaining documentation regarding solutions to end-users’ issues
• Helping identifying training needs and areas of improvement
• Participating to the company effort ensuring 24/7 service availabilty

Profile:

• University degree in Computer Science, Computer Engineering or a relevant competence domain

Apply for the position:

Please send your application to hr@lxp.lu or use our contact form: