Location: Bissen, Luxembourg

Type: Permanent

 

HPC User Support  Engineer – Support Services  (M/F)

As HPC support staff, you provide L1 and L2 support to end-users for accessing and using HPC/Cloud/Data systems and services.

Who we are:

LuxProvide is the national HPC organization, in charge of implementing supercomputing facilities and providing HPC, HPDA & AI competencies and services. For our recently set up organization and HPC infrastructure, we are seeking for a User Support Engineer  to join our Support Services team in charge of guiding and helping users take advantage of supercomputing, data and Cloud facilities.

Your role consists in:

  • Being the company’s primary point of contact for system usage related issues
  • Ensuring support requests are answered in a timely and accurate manner, either by directly solving the issues or escalating them
  • Contributing to and maintaining documentation regarding solutions to end-users’ issues
  • Helping identifying training needs and areas of improvement
  • Participating to the company effort ensuring 24/7 service availability

Profile:

  • University degree in Computer Science, Computer Engineering or a closely related field
  • Excellent analytical and problem-solving skills
  • Detail-oriented and continuous improvement mindset
  • Excellent command of written and spoken English is a must. Good control of French and/or German is a plus

Apply for the position:

Please send your application to hr@lxp.lu or use our contact form:



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