The HPC User Support Engineer will join the expert teams that manage the Luxembourg – EuroHPC supercomputer MeluXina. You will provide L1 and L2 support to the company’s customers (well-known companies/brands) for accessing and using its HPC/Cloud systems and services. On top of that you will participate in various IT projects in this domain and will be able to gain further experience and expertise in those fields.

Your role consists in:

• Being the company’s primary point of contact for supporting customers
• Ensuring support requests are answered in a timely and accurate manner, either by directly solving the issues or escalating them
• Contributing to and maintaining documentation regarding solutions to customers’ issues
• Interact with HPC experts within the organization to ensure that even the most complex questions and requests are answered, escalating the requests as required and ensuring their follow-up
• Participate in advanced support projects together with the Company’s experts
• Contribute to the development of software that improve internal Company processes
• Helping identifying training needs and areas of improvement
• Participate in initiatives to improve the efficiency and quality of the User Support Services
• Contribute and participate in training sessions for the efficient and effective use of HPC, Data and Cloud systems
• Help identify training needs and areas of improvement
• Ensure high levels of customer satisfaction

Profile:

• University degree (Bachelor/Master) in computer science, computer engineering, information technology or a closely related field is requested
• Proven working experience (2 years minimum) in user support, software development, system administration or DevOps role, preferably in a High Performance Computing or Cloud Computing environment
• Good knowledge of Linux and/or Unix environments
• Skilled in at least one scripting language (Bash, Perl, Python)
• Skilled in at least one general purpose programming language (C, C++, Fortran, Python)
• Demonstrated ability to solve problems analytically
• Excellent command of written and spoken English is a must. Good control of French and/or German is a plus
• Strong interpersonal skills
• Working knowledge of Cloud Computing concepts and tools
• Depending on degree, experience in a technical help desk setup would be a plus
• Experience in providing training to end-users

What’s in it for You?

• Top-Notch Rewards: Not just a competitive salary, but a package that cheers your growth and well-being.
• Be at the Forefront: Dive into a world where innovation meets impact. You’re not just joining a team; you’re becoming a pioneer.
• Tech Adventure Awaits: Embrace the thrill of cutting-edge technologies, in a squad of passionate and vibrant tech enthusiasts.
• Creative Freedom: Your space to innovate, lead, and shine. We’re not just offering a job; we’re opening doors to a journey of growth and creativity.
• All The Regular Cool Stuff (Pizzas, babyfoot and co)
• Learning & Development opportunities: We invest in our people and are committed to providing individual development opportunities to help you continue to growth.
• Mentor and guidance for junior team members, providing support for their professional growth and helping them develop their technical skills.

Joining Our Team: The Journey

• Step Into Our World: Start with an online or on-site interview, where we dive into your skills through a hands-on/technical assessment. It’s not just an evaluation – it’s a peek into the exciting challenges you’ll tackle here! We want to understand how you can contribute significantly to our team.
• Meet the People Behind the Innovation: After successfully completing the interview with the Manager of the team, you will have an HR interview either online or in our dynamic workspace. It’s a chance for us to get to know each other and for you to see what makes LuxProvide a special place to grow.

Please send your application to ul.px1740204724l@rh1740204724

We are seeking a highly organized and detail-oriented Project Coordinator to support our Project Management team in planning, scheduling, reporting and administrative tasks. You will play a crucial role in ensuring smooth execution of projects by assisting project managers in tracking progress, maintaining documentation, and facilitating communication among stakeholders.

Key Responsibilities:  

• Assist project managers in developing and maintaining project schedules.
• Prepare and distribute regular project status reports, dashboards, and updates.
• Track project milestones, deadlines, and deliverables.
• Maintain accurate and up-to-date project documentation.
• Coordinate meetings, prepare agendas, and document meeting minutes.
• Ensure alignment between project teams and organizational processes.

Profile:   

• Demonstrated experience in project coordination and reporting.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Effective verbal and communication skills.
• Ability to work collaboratively in cross-functional teams.
• University degree in a related field.
• Proficiency in English & French or German is mandatory, any additional language are key assets.

What’s in it for You?

• Top-Notch Rewards: Not just a competitive salary, but a package that cheers your growth and well-being.
• Be at the Forefront: Dive into a world where innovation meets impact. You’re not just joining a team; you’re becoming a pioneer.
• Tech Adventure Awaits: Embrace the thrill of cutting-edge technologies, in a squad of passionate and vibrant tech enthusiasts.
• Creative Freedom: Your space to innovate, lead, and shine. We’re not just offering a job; we’re opening doors to a journey of growth and creativity.
• All The Regular Cool Stuff (Pizzas, babyfoot and co)
• Learning & Development opportunities: We invest in our people and are committed to providing individual development opportunities to help you continue to growth.

Joining Our Team: The Journey

• Meet the People Behind the Innovation: After successfully completing the interview with the Manager of the team, you will have an HR interview either online or in our dynamic workspace. It’s a chance for us to get to know each other and for you to see what makes LuxProvide a special place to grow.
• Step Into Our World: Start with an online or on-site interview, where we dive into your skills through a hands-on/technical assessment. It’s not just an evaluation – it’s a peek into the exciting challenges you’ll tackle here! We want to understand how you can contribute significantly to our team.

Please send your application to ul.px1740204724l@rh1740204724

Become part of an innovative team managing one of Europe’s leading supercomputers, MeluXina, at the forefront of High-Performance Computing and Artificial Intelligence. We are looking for someone with a strong background in systems engineering and platform management, who is passionate about solving complex problems and eager to grow in a fast-paced, innovative setting. In this role you will focus on the management of our data platforms as well as contribute to projects aiming to enhance our future data and compute systems.

Your role consists in:

• Implementing, managing and enhancing supercomputing infrastructures, support systems and operational services.
• Ensuring the high availability, resiliency and security of computing and data services provided to customers, troubleshooting and resolving issues and outages.
• Monitoring and analyzing system performance, identifying bottlenecks, and implementing solutions to optimize efficiency.
• Reporting on supercomputing platforms’ utilization, performance and availability.
• Contributing to the organizational efforts to develop and implement new Cloud interfaces, and portals enabling customers to take advantage of supercomputing infrastructures.
• Contributing to the departmental efforts to treat Infrastructure as Code, designing, building, and maintaining scalable and efficient CI/CD pipelines, incorporating automated testing and deployment strategies.
• Writing and maintaining technical documentation and documentation for end-users.
• Collaborating with other teams to ensure delivery of high-quality services to customers.
• Staying up to date with the latest technologies and providing recommendations for process improvements and tooling upgrades.

Profile:

• University degree (Master preferred) in computer science, computer engineering, information technology or a closely related field.
• Proven experience in system administration of Linux environments, in a System Engineering similar role, with a strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Strong experience with storage and network filesystems (parallel filesystems experience is an asset).
• Hands-on experience with software defined storage solutions and object storage is an asset.
• Hands-on knowledge of scalable system management tools (e.g. Satellite, Foreman, xCAT), and configuration management tools (e.g. Ansible, Puppet).
• Excellent knowledge of monitoring tools (e.g. Prometheus, Grafana, Icinga, OpenSearch/Kibana).
• Excellent knowledge of scripting languages (e.g. Python, Shell, Lua).
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills, with the ability to work effectively in an international and multicultural team environment.
• Excellent command of written and spoken English is a must. Good control of French and/or German is a plus.

What’s in it for You?

• Top-Notch Rewards: Not just a competitive salary, but a package that cheers your growth and well-being.
• Be at the Forefront: Dive into a world where innovation meets impact. You’re not just joining a team; you’re becoming a pioneer.
• Tech Adventure Awaits: Embrace the thrill of cutting-edge technologies, in a squad of passionate and vibrant tech enthusiasts.
• Creative Freedom: Your space to innovate, lead, and shine. We’re not just offering a job; we’re opening doors to a journey of growth and creativity.
• All The Regular Cool Stuff (Pizzas, babyfoot and co)
• Learning & Development opportunities: We invest in our people and are committed to providing individual development opportunities to help you continue to growth.

Joining Our Team: The Journey

• Step Into Our World: Start with an online or on-site interview, where we dive into your skills through a hands-on/technical assessment. It’s not just an evaluation – it’s a peek into the exciting challenges you’ll tackle here! We want to understand how you can contribute significantly to our team.
• Meet the People Behind the Innovation: After successfully completing the interview with the Manager of the team, you will have an HR interview either online or in our dynamic workspace. It’s a chance for us to get to know each other and for you to see what makes LuxProvide a special place to grow.

Please send your application to ul.px1740204724l@rh1740204724